Experience
Ping Identity (2019 - Present)
- Creating administration guides and release notes in a DITA environment
Nokia (formerly Alcatel-Lucent and Motive) (2011 - 2019)
- Created deployment guides, user guides, API guides, and release notes
- Maintained an in-house writers' guide to the authoring environment
- Provided tools support to other writers
(Helped with XML authoring tool questions, our XML implementation,
Eclipse infocenters, and build issues; developed scripts to automate tasks)
Texas Department of Public Safety - Contractor (2011)
- Created user guides, online help, and support documentation
- Edited training material
IBM - Contractor (2010 - 2011)
- Contributed to online help and installation documentation in a DITA environment
- Coordinated website updates for regular software releases
- Maintained internal process documentation
- Developed scripts to simplify tasks
MicroTransponder, Inc. - Contractor (2009 - 2010)
- Edited presentations and grants
ARGO Data (2008 - 2009)
- Contributed to user guides, release notes, and getting started guides
- Edited API and Performance Test Results documents
Hewlett-Packard Company (1995 - 2008)
- Developed the documentation sets for multiple new products for UNIX system administrators
- Authored compiler documentation for UNIX programmers
- Updated existing documentation to be more consistent, logically organized, and task-based
- Automated writing tasks and mentored co-workers in tools and processes
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Software
- Oxygen XML Author
- Oxygen XML Editor
- FrameMaker
- Arbortext Editor (Epic)
- Microsoft Word
- SnagIt
- Confluence
- Visio
Operating systems
- Microsoft Windows
- Linux / UNIX
Markup languages
- DocBook XML
- DITA XML
- HTML
Scripting languages
Portfolio
www.wscottcox.com
LinkedIn Profile
www.linkedin.com/in/wscottcox
Education
B.S. in Mathematics
University of Texas at Austin
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