Resume - Technical Writer

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Summary

User-focused
Optimize the user experience by both suggesting enhancements to product usability and developing high-quality, user-friendly documentation

Award-winning writer, with an exceptional attention to detail
Earned awards for two user guides, a white paper, and training

Highly organized
Able to skillfully manage several projects simultaneously

Experience

Nokia (formerly Alcatel-Lucent and Motive) (2011 - Present)

  • Creating deployment guides, user guides, API guides, and release notes
  • Maintaining an in-house writers' guide to the authoring environment
  • Providing tools support to other writers
    (Helping with XML authoring tool questions, our XML implementation, Eclipse infocenters, and build issues; developing scripts to automate tasks)

Texas Department of Public Safety - Contractor (2011)

  • Created user guides, online help, and support documentation
  • Edited training material

IBM - Contractor (2010 - 2011)

  • Contributed to online help and installation documentation in a DITA environment
  • Coordinated website updates for regular software releases
  • Maintained internal process documentation
  • Developed scripts to simplify tasks

MicroTransponder, Inc. - Contractor (2009 - 2010)

  • Edited presentations and grants

ARGO Data (2008 - 2009)

  • Contributed to user guides, release notes, and getting started guides
  • Edited API and Performance Test Results documents

Hewlett-Packard Company (1995 - 2008)

  • Developed the documentation sets for multiple new products for UNIX system administrators
  • Authored compiler documentation for UNIX programmers
  • Updated existing documentation to be more consistent, logically organized, and task-based
  • Automated writing tasks and mentored co-workers in tools and processes

Software

  • Oxygen XML Author
  • Oxygen XML Editor
  • FrameMaker
  • Arbortext Editor (Epic)
  • Microsoft Word
  • SnagIt
  • Confluence
  • Visio

Operating systems

  • Microsoft Windows
  • UNIX

Markup languages

  • DocBook XML
  • DITA XML
  • HTML

Scripting languages

  • UNIX C Shell
  • Perl
  • XSL

Portfolio

www.wscottcox.com

LinkedIn Profile

www.linkedin.com/in/wscottcox

Education

B.S. in Mathematics
University of Texas at Austin